Please fill out a maintenance request for any and all maintenance issues in your unit immediately after you notice them to prevent the possibility of further damage. You will need to log onto your tenant portal and choose the work order request option:

If it is a maintenance emergency, please call 716-688-2526 and choose the maintenance emergency option (2). Maintenance emergencies include, but are not limited to water leaks, no heating, or property damage.

If it is a safety/ security issue, please contact 911.

If you are locked out of your unit:

We suggest that you leave a spare key with a trusted neighbor, or keep a spare key in your vehicle. If you become locked out during the office hours of 8:30am to 4:30pm M-F you will not be charged a fee; however, after hours the Tenant must contact a locksmith or if maintenance is available for a lockout after hours, there will be a $65.00 fee due upon arrival.

The following locksmiths offer 24 Hours Emergency Service or quick response times:

Suburban Lock & Key: 716-876-7735
Northstar Locksmith: 716-874-6681