If you experience difficulty w/ equipment or service, please contact SPECTRUM RESIDENT CUSTOMER SERVICE directly at 1-833-MY-SPECTRUM [1-833-697-7328]

Your rent includes the following Spectrum Bulk Services:
Internet: Wireless Internet (20x2mbps) *equipment required
Cable: Starter Plus Select CATV1 -Channels 2-99
Equipment: Wireless Modem

All tenants must pick up a WIRELESS MODEM for internet service:

    1. Call SPECTRUM RESIDENT CUSTOMER SERVICE #: 1-833-MY-SPECTRUM [1-833-697-7328] or stop into the Spectrum local office at 720 Maple Rd, Williamsville 14221
    2. Provide your unit address including apt. # [do not provide the leasing office address] & provide your information; name, phone #, email, etc., photo identification is required
    3. Let the Spectrum representative know you have a bulk “Sub” account & that you need to make arrangements for your WIRELESS MODEM, once the equipment is added the representative will see the codes
    4. OR

      Spectrum can ship the WIRELESS MODEM directly to you for self-hookup. This option may be slower than picking up the equipment in person [1-833-697-7328].
      OR

      Request installation by a technician [1-833-697-7328]. This may take longer & may incur an installation fee.

    5. Once the modem is installed, complete the online registration / authentication at http://registration.rr.com to start using internet or call customer service [1-833-697-7328] to have them activate service, be sure to give the representative your unit’s address do not provide the Leasing Office address.
    6. Register your Spectrum Online ID, this allows for Spectrum TV Apps & if purchased, premium online content like HBO GO. You may upgrade your internet and/ or cable from the services we include by contacting Spectrum [1-833-697-7328] directly. You will be billed directly by Spectrum for any additional services.
    7. If you experience any technical issues, please call Spectrum Customer Service directly [1-833-697-7328], be sure to record the case number that they will provide to you.
    8. At the end of your tenancy, you will need to return your modem to Spectrum’s local office at 720 Maple Rd, Williamsville 14221. Failure to return modem will result in $75.00 administrative fee.

Included Cable Channel Programming

1 OnTWC*
2 GRZ NBC – Buffalo
3 WNED PBS – Buffalo
4 WIVB CBS – Buffalo
5 WBBZ MeTV
6 WUTV FOX – Buffalo
7 WKBW ABC – Buffalo
8 WNYO MyTV – Buffalo
9 YNN Buffalo
10 EWTN*
11 WNLO – CW 23
12 WNYB – Jamestown
14 QVC
15 CFTO – Toronto*
17 CBLT – CBC Toronto
18 WPXJ ION TV
19 Shop NBC*
20 Public Access*
21 WNED Thinkbrite*
22 Government Access*
23 TBS
24 TNT
25 SportsNet NY

26 ESPN
27 ESPN2
28 MSG
29 Lifetime
30 CNN
31 HLN
32 Fox News Channel
33 CNBC*
34 MSNBC
35 NBC Sports Network
36 USA Network
37 TV Land
38 SyFy Channel
39 TLC
40 Discovery Channel
41 History
42 A&E
43 ABC Family
44 Nickelodeon
45 Disney Channel
46 Cartoon Network
47 Animal Planet
48 AMC
49 The Weather Channel
50 Food Network

51 HGTV
52 Time Warner Cable Sports
53 Bravo
54 E! Entertainment Television*
55 Comedy Central
56 TCM
57 FX
59 BET
60 MTV
61 VH1
62 Spike TV
63 Hallmark Channel
65 Yes Network
66 Oxygen*
70 MSG Plus
74 truTV*
80 Community Bulletin Board*
81 Educational Access*
82 Government Access*
83 NY State Legislative Channel*
96 C-SPAN*
99 HSN
122 Fox Sports 1*
165 Travel Channel*
167 Fox Business Network*
194 RT (Russia Today)*
259 CSPAN2*
293 CMT*

* Denotes the Discounted Multi-Channel Video Service channel requires the use of a digital set-top box, Digital Adapter or Cable CARD equipment *. Channels 100 and above require a digital adapter, converter or a QAM tuner.