Set-up or Cancel Gas Service by calling or going online:

National Fuel

716-686-6123 (paperless billing & paying online)

Residents are required to transfer gas and electric services into their name on the first day of their lease and remain in the resident’s name until the last day of the lease. You can contact these companies to schedule in advance. Please arrange for the transfer of services into your name within 48 hours of the lease start date. Failure to do so will result in a monthly administrative fee for each utility left in landlord’s name.

Set-up for International Residents without a Social Security Number:

1. Call National Fuel and ask them to setup or start service in your name, you will need to provide them with your new address

2. National Fuel will provide you with a customer number

3. You will need to send them 2 forms of photo I.D.; school I.D. / driver’s license / passport
  * By fax to 716-857-6500, label the document with your name and customer number and list your phone number on the document
  * By email to<> (include your customer number and phone number in the email)

4. National Fuel may call you after they have processed your paperwork to notify if your account setup has been completed

If you experience any difficulty, our office is here to help 716-688-2526.

Have one of our Nest Learning Thermostats? Follow the link below to download the app and get started!