Your complex includes the following Time Warner Cable Bulk Services:
Internet: Turbo Wireless Internet (20x2mbps) *equipment required
Cable: Starter Plus Standard CATV1 -Channels 2-99
Equipment: Wireless Mode, 2- Digital Television Adapters (DTAs)

All tenants must pick up a combination modem/router for internet service:

    1. Contact TWC/ Spectrum Customer Service 1-844-725-4339 or stop into the local office at 720 Maple Rd, Williamsville 14221
    2. Provide your address including Apt # and your information (name, phone # etc.), identification is required
    3. Let them know you have a bulk “Sub” account and that you need to make arrangements for your Wireless Modem (let the representative know that once the equipment is added they will see the codes).
    4. OR
      TWC can ship the wireless modem/router directly to you for self-hookup. Please note that this option is may be slower than picking up the equipment in person. Call customer service at 1-844-725-4339

      OR
      Request installation by a technician. This option may take longer and may incur an installation fee. Call customer service at 1-844-725-4339

    5. Once the modem is installed, complete the online registration / authentication to start using internet
    6. Register TWC/ Spectrum Online ID, this allows for TWC/ Spectrum TV Apps and if purchased, premium online content like HBO GO. You may upgrade your internet and/ or cable from the included services by contacting TWC/ Spectrum directly. You will be billed by the service provider for any additional services.
    7. If you experience any technical issues, please call TWC/ Spectrum Customer Service directly at 1-844-725-4339, be sure to record the case number that they will provide to you.
    8. At the end of your tenancy you will need to return your modem to the TWC/ Spectrum local office at 720 Maple Rd, Williamsville 14221. Failure to return modem will result in $75.00 administrative fee.

Included Cable Channel Programming

1 OnTWC*
2 GRZ NBC – Buffalo
3 WNED PBS – Buffalo
4 WIVB CBS – Buffalo
5 WBBZ MeTV
6 WUTV FOX – Buffalo
7 WKBW ABC – Buffalo
8 WNYO MyTV – Buffalo
9 YNN Buffalo
10 EWTN*
11 WNLO – CW 23
12 WNYB – Jamestown
14 QVC
15 CFTO – Toronto*
17 CBLT – CBC Toronto
18 WPXJ ION TV
19 Shop NBC*
20 Public Access*
21 WNED Thinkbrite*
22 Government Access*
23 TBS
24 TNT
25 SportsNet NY
26 ESPN
27 ESPN2
28 MSG

29 Lifetime
30 CNN
31 HLN
32 Fox News Channel
33 CNBC*
34 MSNBC
35 NBC Sports Network
36 USA Network
37 TV Land
38 SyFy Channel
39 TLC
40 Discovery Channel
41 History
42 A&E
43 ABC Family
44 Nickelodeon
45 Disney Channel
46 Cartoon Network
47 Animal Planet
48 AMC
49 The Weather Channel
50 Food Network
51 HGTV
52 Time Warner Cable Sports
53 Bravo
54 E! Entertainment Television*
55 Comedy Central

56 TCM
57 FX
59 BET
60 MTV
61 VH1
62 Spike TV
63 Hallmark Channel
65 Yes Network
66 Oxygen*
70 MSG Plus
74 truTV*
80 Community Bulletin Board*
81 Educational Access*
82 Government Access*
83 NY State Legislative Channel*
96 C-SPAN*
99 HSN
122 Fox Sports 1*
165 Travel Channel*
167 Fox Business Network*
194 RT (Russia Today)*
259 CSPAN2*
293 CMT*

* Denotes the Discounted Multi-Channel Video Service channel requires the use of a digital set-top box, Digital Adapter or Cable CARD equipment *. Channels 100 and above require a digital adapter, converter or a QAM tuner.